The Complete Basketcase Group delivers beautiful gift arrangements all over New Zealand.
A privately owned and operated company, The Complete Basketcase Group focus on old fashioned customer service and use only the highest quality products, with a focus on New Zealand produce.
Judy, Jessie and the team would be happy to fulfill your order and create a lasting impression on your recipients.
Auckland NZ: 20b Barrys Point Road, Takapuna, Auckland, New Zealand, Phone:
+649 444 4020
Email: mail@flyingflowers.co.nz
Sydney NSW: Unit 15, 46/48 Abel Street, Penrith NSW 2750, Phone: 61 2 4722 5656
Fax: 61 2 4722 5657
Email: info@thebasketcase.com.au
Melbourne VIC: 247 Abbotsford Street, North Melbourne VIC 3051, Phone: 61 3 9329 1933
Fax : 61 3 9329 2944
Email: info@thebasketcase.com.au
Trading Hours: Whilst we are an online shop, please note that we have regular office hours 8.30am - 5pm Monday - Friday
DELIVERY INFORMATION
Same day delivery in Auckland for orders received by 12.30pm. Monday to Friday.
Next Day Delivery nationwide for orders received by 3.30pm. Despatches made Monday to Thursday. Allow an extra day for rural deliveries.
* Please note orders placed on Saturday, Sunday or public holidays will be shipped the next business working day.
Incorrect Information: Please check carefully the order information you enter on the order form. Incorrect information can lead to your order being delayed.
Christmas Deliveries
Christmas is a very busy period. The normal time frames do NOT apply. Please allow 3-4 days for shipping of orders placed on the site. You must then allow delivery times on top of this. Please see our Delivery Terms below.
Our team is handling 10 times the amount of gifts so you're early ordering and patience is greatly appreciated, as we are working around the clock.
Specific Delivery Dates
Specific dates that you would like a gift to be delivered can be accommodated, however please choose appropriate freight option and please note delivery time frames.
There is no Sunday/or Public Holiday delivery anywhere in New Zealand.
Disclaimer
The information contained on the website is provided by The Complete Basketcase Group in good faith. To the best of The Complete Basketcase Group's knowledge, the information is accurate and current. However, The Complete Basketcase Group officers, employees do not make any representation or warranty as to the accuracy or completeness of the information.
Product Information
All items advertised on The Complete Basketcase Group websites are in stock unless otherwise stated. This option is taken to keep the despatch and delivery within the due time to recipients.
Fruit Gifts: Fruit is purchased fresh each day and gifts are made to order. Fruit choices are made by the discretion of the team and take into consideration season, quality of fruit etc and therefore fruit selections can change on a daily basis. If you require specific fruit, please contact our customer service team.
Quality and Availablity
The Complete Basketcase Group only use quality products, we also reserve the right to substitute products that may be unavailable or out of stock, but guarantees the replacement item will be to equal or greater value than the original item.
Delivery Terms
The Complete Basketcase Group is not responsible for the gift delivery. TCB uses reputable contract couriers. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage or a parcel not arriving at a certain time or place.
There is no Sunday/or Public Holiday delivery anywhere in New Zealand.
Returns/Refunds Policy
The Complete Basketcase do not supply refunds for incorrect choices or non reading of terms and conditions, however will issue you with a full credit for your purchase to be used at any other time and at any of our online stores.
If your gift order has been processed twice through a technology hitch, or from multiple submissions we will refund the duplicate order (s) immediately.
Applications for refunds outside our above terms will be assessed by our financial controller and may take up to 21 working days to process.
The Complete Basketcase Group does not accept responsibility for a gift once it has left our premises, however, if a gift arrives excessively damaged or a product is faulty, The Complete Basketcase Group will assess the situation for replacement based on a case by case situation.
Yes we are fully Licenced
We are fully licenced under sections 23, 46 and 69 Sale of Liquor Act 1989. Licenced under "Flying Flowers", licence no. 005/0ff/17/2006
Warning: Liquor must be delivered to a person aged 18 or over. The licensee will ensure delivery arrangements are made, including requiring evidence of age where appropriate.